From Consignment to Settlement:
The journey your consignment takes at Heritage
Your material arrives at Heritage. Your Consignment Director or Coordinator notifies you of its arrival.
Your Consignment Director immediately inspects and identifies your material with your name and client data.
Our professional staff of graders review your material for appropriate venues, and identify material which needs to be certified or resubmitted to the grading services.
Confidential information about your consignment is available to you online around the clock at My Consignments; appropriate paperwork may also be mailed, e-mailed, or faxed to you.
Your material is professionally described and photographed and images prepared for our award-winning website.
The auction is now open for bidding on our website. Registered bidder-members can view and bid on your lots for several weeks. Track the action on My Consignments. Your catalog is mailed.
The big day for Signature Auctions has arrived! Your consignment is offered to floor bidders competing against all of the Internet, mail, fax, and telephone bidders.
45 days after the auction closes, your settlement check is mailed to you. Heritage has paid every consignor in full and on time since 1976.
Consignment at Heritage
- Time to Sell?
- Take the First Step with Professionals
- Your Primary Contact
- Security is Paramount in Dallas
- Processing Your Consignment
- The Next Step
- Cataloging Staff - The Presentation Professionals
- Creating the Catalog
- Maximizing Demand
- Join Us Online
- Does the Best Come Last?
Time To Sell?
Consigning your collectible to one of Heritage's numerous auctions is a rewarding experience. Whether you are a lifelong collector, new to the hobby, or the recipient of an inheritance, the decision to auction a collection is an important step. We can help you make that decision. Thanks to the care with which we handle your items, Heritage also ensures that it is a safe and worry-free experience.
Take The First Step With Professionals
From the minute your collection arrives in our Dallas world headquarters, Heritage's staff of professionals start evaluating your collectibles and developing strategies that will maximize the prices realized at auction. Furthermore, our trained support staff safeguards your items and carefully transports them from one secured location to another as they move through the consignment process.
Your Primary Contact
As a consignor, the most important person that you will know at Heritage is your Consignment Director. This specialist will personally oversee every stage of your consignment, from evaluating your items when they first arrive in our office, to reviewing your prices realized at the close of the auction. Your Consignment Director kicks off the consignment process by sending an e-mail that announces the pending arrival of your items. This e-mail alerts the requisite members of the Heritage staff so that they can prepare to process your collection. Pertinent information, such as your name and identification number (for pre-existing clients), the expected date of arrival, any special cataloging instructions, and the insured value of your collection is included in this e-mail.
Security Is Paramount In Dallas
Most auction consignments arrive at Heritage's Dallas office by either Federal Express or U.S. Registered Mail, where an insured representative of our Shipping staff signs for them. Each package is delivered to the Auction receiving area and, specifically, to a member of the Processing staff. Once removed from their packages, your items are double-checked against your inventory to ensure that the consignment is complete, and then clearly tagged with a unique consignor number, identifying it as yours. If you haven't prepared an inventory, we will make one which is verified by a second staff member. All paperwork that accompanied your items to Dallas and all e-mails sent by your Consignment Director, are forwarded to Consignment Services, where complete copies of the documentation are made: one for your Consignment Director; one for our Cataloging Department; and one for your personal Consignor Folder. This folder serves as the central bank of information for your consignment, and Heritage staff members will refer to it at every stage of the consignment process. Your Consignor Folder also includes the completed Auction Agreement, as well as an inventory of your items.
Processing Your Consignment
After fully imaging your consigned items (both for security and for eventual use on the Internet), the Processing staff ensures that your items are sealed in our Auction vaults every evening, regardless of their current status in the consignment process. The strengths of our Family of Auctions are weighed against one another to help us determine the proper auction venue for your collection. Our goal is the same as yours: to realize the highest prices realized on each and every item in your consignment.
The Next Step
Once all the items in your consignment have been assigned to a particular auction venue, each lot is entered into our computer system with a unique identification number and barcode. Our staff then prints color-coded labels to affix to each lot in your consignment - a convenient way to determine ownership of every item moving through the remainder of the consignment process. Of course, this stage is handled with great care so that absolutely no damage is done to your material. Once your items are entered into our computer system, Consignment Services generates your initial complete Consignment Listing. You are now able to review your consignment via our My Heritage webpage.
Cataloging Staff - The Presentation Professionals
Your consignment is now ready for transport to our award-winning staff in our Cataloging department. Our staff inspects each item in your consignment and highlights all of its positive attributes through our world-renowned detailed descriptions. Of course, the catalogers must also provide exceptionally accurate descriptions for the benefit of Heritage's registered bidders. The catalogers incorporate all pertinent historical information and pedigrees in the description of your item - features that make your items even more desirable to bidders.
The Photography & Imaging staff is then called upon to photograph appropriate items in your consignment. Heritage's photographer works with our Marketing department to ensure that your photographs are clear and properly rotated, so they will provide a portrayal as accurate as today's imaging technology will allow.
Creating The Catalog
Once we have received and processed all consignments for the current auction, it's time for us to create the catalog. Every item consigned to the auction will be placed in order as they will show up in the catalog and cross-referenced against their descriptions. It is at this stage of the consignment process that our Processing staff assigns final lot numbers to your items. Lot numbers are what bidders will use to identify your items in the catalog, on our website, at lot viewing, and on the auction floor. Your final Consignment Listing is sent to you so you can also easily track your lots online using your My Heritage web pages. Once all items in the auction have been verified, the catalog descriptions and photographs are combined and are sent to the Marketing department through specialized computer programs.
In addition to online bids received at Heritage's website through our Interactive Internet™ systems, staff members take phone, fax and mail bids in the weeks preceding the actual auction. We also post our Signature auctions on other leading sites including Live Auctioneers and Invaluable. Certain Heritage clients will even fly to Dallas to view your items in person at our office prior to the auction. All of this generates significant bidder competition for your items before the auction even begins. If it is necessary for your collection to travel to the city where we are conducting the auction, it is packaged, insured, and shipped along with the rest of the items in the auction. Once secured on-site at the auction, your items are viewed in person by numerous bidders who will then bid on the auction floor against our pre-registered online, mail, and fax bidders. Bidders who qualify but cannot attend the auction in person also have the option use our unique and proprietary bidding platform, Heritage Live! ™. This software allows bidders to participate in a live Heritage auction from the comfort of their home or office over the Internet. They are able to browse and BID LIVE during the auction event against other Internet bidders and floor bidders. We will also accept bids live over the telephone during the floor session via a Heritage agent. These are the numerous ways in which Heritage caters to and entices bidders as they ensure that your items sell to the collectors who are willing to pay top dollar for your items.
Join Us Online
The online version of our auction catalog allows you to follow along with the live auction to see the final realized price for each of your lots in the auction. The week after the auction, the Consignment Services department will send you and your Consignment Director a detailed report of your Consignor Prices Realized for the auction.
Does The Best Come Last?
We make the entire consignment process as easy as possible and you can rest assured that your collectibles will be treated with the utmost respect by our staff in totally secure settings. At the end of the process, you will receive your payment check, on time and as promised. More than that, the images and descriptions of your collectibles will be forever available for free in our Permanent Auction Archive, where future generations of collectors, including yourself and your own descendants, can enjoy them and use them for research. If you are like many collectors, you might view your items in the Permanent Auction Archive more often than you did when they were in your own collection! Whether you have a few extra items to sell, or whether you wish to liquidate your entire collection, please call today and see for yourself just how rewarding consigning with Heritage can be.
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